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Choosing your shoe size online can be tricky. We gladly accept returns and exchanges of unused merchandise so you can shop with confidence!
If you have any questions about the sizes, styles, and designs available at www.Cabooties.com, please use the contact button at the bottom of the screen, or email us at hello@cabooties.com
At Cabooties, customer satisfaction and quality are very important to us. If, for any reason, you have an issue with one of our products, please contact us at hello@cabooties.com Please provide order information, a brief description of the problem, and any photos you may want to include. You should receive a response within 1 business day.
We encourage you to contact us before purchase if you have any questions about the product, fit, or any of our policies. We want you to love it!
Our policy lasts 30 days. If 30 days have gone by since your order was delivered, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. New, unused condition means no stains, no smells (including perfume/cologne), no hair or fur, or other signs of use. It must be in the condition it was delivered in and the original tags must be included. If an item is returned and is not in new condition, we reserve the right to ship the item back at the customer's cost.
*To cover the cost of processing your return, refunds to your original payment method will incur a 10% restocking fee.* Withholding a restocking fee from the original purchase price allows us to continue to provide the excellent customer service that our customers know us for. Unfortunately, refunds cannot be offered for original shipping costs or Navidium Package Protection (if applicable). Refunds to Cabooties.com gift card will not incur a restocking fee.
*We cannot accept returns or exchanges on custom (including print-on-demand items), sale, clearance items or gift cards* *Custom orders, Grab Bags, and Clearance items are final sale*
If an item arrives damaged or defective, contact us right away so we can find a resolution.
To complete your return, we require a receipt or proof of purchase. If you received the items you want to return as a gift please contact hello@cabooties.com
Please return unused merchandise along with a note requesting a refund and stating the order number.
Please note, we can only refund items originally purchased directly from our website. If you have purchased your Cabooties from one of our retailers, please contact them for their return policy.
Contact hello@cabooties.com to initiate your return. We will provide you with the address to send your return to.
Do you need a different size, or maybe you changed your mind about the color? The *1st exchange* is FREE (no restocking fee)! Contact hello@cabooties.com and we will find you the perfect replacement. Exchanges are credited as Cabooties.com gift cards for the original purchase price not including original shipping or Navidium Package Protection (if applicable). We will send you a prepaid shipping label for your first exchange for free!
To be eligible to receive your exchange (credited in the form of a Cabooties.com gift card) your item must be received in new, unused condition New, unused condition means no stains, no smells (including perfume/cologne), no hair or fur, or other signs of use. It must be in the condition it was delivered in and the original tags must be included. If an item is returned and is not in new condition, we reserve the right to ship the item back at the customer's cost.Once processed and approved, you will receive your gift card to your email.
Please note: Exchanges must be sent back in unmarked packaging. If you still have your eco-enclose bag (the poly bag it was mailed to you in), it should be able to be re-used! Exchanges sent in flat rate, priority, or other premium shipping service packaging will result in the gift card being deducted by any excess shipping cost incurred.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2-3 days.
Please be aware that we process returns once a week.
Late or missing refunds (if applicable)
If you are waiting on a refund, first check your bank account to verify if it was received.
Next contact your financial institution, it may take some time before your refund is processed and posted to your account.
If after 3-5 days you’ve followed these steps and you still have not received your refund, please contact us at hello@cabooties.com.
If you received a pair of Cabooties as a gift, you’ll receive a gift credit for the value of your return. Once the returned item is received in new, unused condition, a gift card will be issued to you via email.
To return your product, contact hello@cabooties.com for the instructions.
Delivery time to our warehouse for return processing may vary.
When an item is in the possession of the postal service (IE USPS, UPS, or FedEx) it is out of our control. Should the item be lost or damaged in transit back to us, it is the buyer's responsibility to handle any associated claims.
We cannot process returns or exchanges outside of the United States. International orders are final sale.
If you would like to cancel your order, please contact us right away before your order ships. Orders can only be canceled by contacting Customer Service at hello@cabooties.com. The longer you wait to cancel, the greater the chance that the order has already been packaged and shipped. You will then have to return the merchandise for a refund.
***We want you to love your Cabooties--if you have questions or concerns, please do not hesitate to contact us!***
